Shipping, Returns & Refunds

All item sales are final

Items are sold as is. We do not offer voluntary returns, exchanges or refunds. This policy applies to all item sales, including discounted merchandise. There is no voluntary return window or voluntary restocking-fee program. Review the specific description, condition information, photographs and sale terms, and ask questions before purchasing.

This policy does not exclude rights or remedies that cannot lawfully be waived, express representations in an agreed transaction, applicable marketplace protections or payment-network dispute rights. Contact us about a problem so we can review it. A written copy of this policy is available on request.

Packing, shipping & quotes

Packing and shipping are ancillary services, separately calculated and quoted for the item and destination, then invoiced directly to the customer in U.S. dollars (USD). They are not included in an item price unless the specific written offer says so. Review the scope and charges before authorizing the service.

Auction-item payments use LiveAuctioneers’ payment processor. Our Bank of America POS is used only for ancillary packing and shipping service charges. It accepts Visa, Mastercard, American Express and Discover.

Dispatch & transit

Shipments originate from Cape INC, 27 Glen Rd, Westbury, NY 11590, United States. Our normal dispatch timeframe is three business days after the item is released for shipment, required payments are complete and shipping details are confirmed. Dispatch means handoff to the carrier, not arrival at your address.

Carrier transit times, destination requirements and customs processing affect delivery. Confirm the delivery address and provide any required instructions before dispatch. Contact us if you need a shipment update or if the expected arrangement changes.

Pickup by arrangement

Pickup is available at 27 Glen Rd, Westbury, NY 11590, United States, by prior arrangement. Contact us to confirm item release, payment status and a collection time before visiting. If someone will collect on your behalf, arrange authorization with us in advance.

Destinations & export restrictions

Contact us before purchase to confirm delivery eligibility and obtain a destination-specific quote. We do not promise worldwide delivery. Restrictions may depend on the object’s materials, age or cultural-property status and the destination. Applicable sanctions, import/export laws, carrier rules and permit requirements must be respected; we cannot arrange prohibited shipments.

For international shipments, clarify any customs duties, import taxes, required permits and related responsibilities before shipment. These charges are not assumed to be included in a packing and shipping quote.

Damage, non-delivery & order problems

Contact capeincwang@gmail.com or +1 (631) 693-9450 promptly with your invoice or order reference, lot details and a description of the problem. For shipping issues, include tracking details and photographs where available, and retain packaging to assist review or a carrier claim. These requests help us investigate and do not impose a shorter deadline than applicable law or marketplace rules.

For purchases paid through LiveAuctioneers, also follow the platform’s relevant support and dispute process. Do not return an item without first contacting us for the appropriate instructions; this does not remove a legally required remedy.

Service cancellation & required refunds

Packing and shipping services already performed are not voluntarily refundable, except where required by law or otherwise expressly agreed in writing. If you want to cancel before the service is performed, contact us immediately so we can confirm its status and any costs already incurred. We do not treat this policy as permission to retain charges for services not supplied when a refund is legally required.

Any refund required by law or agreed following review will be arranged through the original payment channel where possible, subject to the payment provider’s process. The review will identify any return or shipping arrangements required for that remedy. We do not promise an instant card credit. Proof such as an invoice or transaction reference helps locate the payment; mandatory rights do not depend on an arbitrary original-packaging requirement.

Customer service

Cape INC d/b/a Lee Gallery NYC
27 Glen Rd, Westbury, NY 11590, United States
capeincwang@gmail.com
+1 (631) 693-9450